Terms of delivery

Payment

You can pay by iDeal (with Dutch bank cards only), PayPal (including credit cards) and by bank transfer.

Tax-free ordering

Non-European residents can order tax free at Dramtime.nl. You'll find more information about this on our special 'Tax-free' page.
 

Shipment Method

Your order will be shipped by PostNL and PostNL shipment partners abroad. On request shipment with other logistics providers is possible.
 

Shipment Costs

DramTime ships whisky throughout the world. Our customers are based in over 150 countries in all continents. For shipments within the Netherlands the charges for packages below 10kg are €6,95 and for packages from 10-30kg the charges are €13,25. For shipment outside the Netherlands the following tariffs apply:
N.B. Shipments with a total value above €400,- will always be sent with insurrance, the shipping costs will then be higher. Please refer to the PostNL tariffs website (http://www.postnl.nl/tarieven/for the most up to date tariffs.
 
 
Dramtime Shipment Costs <2kg without Track & Trace
<2kg 
 

2-5kg

5-10kg 10-20kg 20-30kg
EUR1 €9,00 €11,00 €11,00 €11,00 €11,00 €11,00
EUR2 €11,00 €18,50 €25,00 €31,00 €40,00 €55,00
EUR3 €12,00 €19,30 €26,30 €32,30 €42,30 -
World €18,00 €24,30 €34,30 €58,30 €105,30 -
EUR 1: Belgium, Denmark (excl. Faeröer Islands and Greenland), Germany, France
(incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain 
(incl. Baleares, excl. Canary Islands), United Kingdom (excl. Gibraltar) and Sweden 
EUR 2: Bulgary, Estonia, Finland, Hongary, Ireland, Croatia, Lithuania, Latvia, Poland, Portugal (incl. 
Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic
EUR 3: Albania, Bosnia-Heregovina, Canary Islands, Cyprus, Faeröer Islands, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City,  Belarus, Switzerland
World:  all other countries including Russia
 
Note: due to import restrictions DramTime cannot ship any alcohol to the United States of America unless the buyer agrees to take the risk of importing and at the same time bears the risk of losing the shipment at customs.
 
Normal 70cl bottles weigh between 1.2 and 1.5 kg and normal 1 liter bottles weigh between 1.4 and 1.8 kg depending on their packaging. Bottles with heavy tins or cases weigh more then these. The weight of every indidivual bottle is computed in our system and at checkout the total weight including 500 grams of packaging is displayed. Costs of shipment are calculated over the weight and not over the number of bottles.
 

Packaging

Your order will be, no mather the size, double packed in bubble warp. All orders are packed in special double walled, shatterproof and extra high cartonboard boxes which are custom made for Dramtime.nl. In addition to the ordered bottles and/or other products the box is filled with foam granules to keep the products in place. Bottles that come with special cases, specifically wooden ones, are packed seperataly from the case to avoid inside damaging during transport. All baoxes are marked on the outside with orange fragile tape, 'this side up' and 'fragile' stickers.
 

Delivery time

Dramtime.nl assures fast delivery worldwide. Orders placed before 4pm Dutch time on working days and Saturdays and paid by iDeal or Paypal are processed and shipped the same day. Orders using another payment method are shipped on the first after receiving the payment. All products offered on Dramtime.nl are in stock in the given quantities. If for whatsoever reason a product is not in stock in the ordered quantity you will be contacted directly. Normally products can be reordered by us and the order will ship within 2 - 5 working days after ordering. In case the latter isn't possible you will be refunded directly. After shipping you always receive the track & trace information from us.
 
International shipments to European countries are mostly delivered within 7 working days depending on the freight forwarder in the country of destination. Intercontinental shipments are mostly delivered between 7 and 30 working days depending on the country of destination. Please contact us if you want exact information for your country. Please also note that customs are entitled 30 working days to process a parcel!
 

Different delivery address

During the order process Dramtime allows you to specify the address where we will send your order, yourself. It is therefore possible to deliver your order at your work or as a gift for friends or family For specific delivery instructions, please mention them in the order form.

PO Box delivery

Packages addressed to PO Box and NAPO addresses are not delivered by us.

What to do in case of damage?

It remains, of course, despite all the care given to your package, that it will arrive with damage and / or defects. In that case, we would appreciate it if you speak directly with us. In many cases we can talk directly to the freight forwarder on the relevant situation. Breakage and deficiency are issues we always solve if you contact us within 4 days after deliver. If you need to report a fracture or defect, please contact us at info@dramtime.nl.